Customer Services

PAYMENT TYPES

RAFFINÉE accepts VISA and Mastercard debit and credit cards. All prices are inclusive of VAT.

CONFIRMATION OF ORDER

Once your order has been received by us, you will receive a confirmation by phone or email.

STOCK AVAILABILITY

The confirmation you receive is a confirmation we have received your order and not a guarantee of stock availability. If we are unable to fulfil your order, you will be contacted in 2-3 working days.

HEEL HEIGHTS

Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only.

SIZES

All sizes are shown in EURO sizes please see a conversion chart below.  

EURO Size	UK Size
33	0
34	1
35	2
35.5	2.5
36	3
36.5	3.5
37	4
37.5	4.5
38	5
38.5	5.5
39	6
39.5	6.5
40	7
40.5	7.5
41	8
41.5	8.5
42	9
43	10

PLEASE SEE SEPERATE DELIVERY AND RETURNS PAGE FOR ALL INFORMATION. 

GENERAL

RAFFINEE SHOES reserves the right to refuse any order.

PRIVACY STATEMENT

We are committed to protect your privacy. Personal information is collected when you have an online enquiry, and may include company details, contact name, telephone, fax, email address. This information is required to provide you with the best possible service and may also be used to communicate with you by post, telephone, fax or email in the future, unless we are instructed by you not to do so. This information will not be divulged to a third party unless it is to a supplier who processes data on our behalf or it is necessary as part of the service, we provide under the data protection act 1998 you are entitled to view any information we hold on by paying a small fee. Please contact us for further information. If you have any requests concerning your personal data information, please contact us. 

shop@raffineeshoes.co.uk - 01722 326825

Marcia Gray Limited T/A Raffinée, 39 High Street, London, SP1 2PB. 

Company registration: 00616913

VAT Registration number: 382638526